Here are the necessary steps to obtain the paper consent from your tenants.
1- To obtain the paper consent form, you must first go to the Dashboard, then click on Support located at the bottom left.
2- Once in the support menu, you must click on "How to start Pronotif certified email communications with your tenants?"
3- In addition to giving you information on the procedures, if you scroll down further in the text, you will find a clickable link that says Email Communication Consent Letter. The links take you to the downloadable and printable consent forms in both French and English.
You can then change the consent status of your tenants by following the instructions on this page.